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Training topics can be tailored to meet the needs of each
specific audience. All training is instructor-led and conducted
in a classroom setting using performance-based training techniques
such as individual and group exercises and activities that
allow pariticipants to demonstrate their ability to perform
the new skill as part of the training process. Each training
program is geared toward the development of communication
or management skills including but not limited to the following
program types:
Business Writing: According
to the Harvard Business Review, the two most important factors
for managerial promotions are writing and speaking skills.
Yet managers rank writing as one of their least favorite business
activities. This workshop will provide you with shortcuts
for writing successful letters, memos and e-mails. You will
learn to write as naturally as you speak and almost as quickly.
Incorporate proper style, grammar, punctuation, format, and
sentence structure when composing your business documents,
and demonstrate your ability to plan, edit, and rewrite documents
that call for action. Use your writing skills to build solid
work relationships by successfully communicating positive
and negative messages.
Time Mastery: It is no secret
that time is money. But have you ever calculated how much
money your organization spends on time that could be better
used? If you could reduce your staff's wasted time by just
five minutes every hour, your office productivity would jump
8.3%. Your organization could accomplish more work with the
same number of employees or do the same work with a significantly
leaner staff. You can put time on your side by completing
the Time Mastery Profile used as a focal point for this course.
This is a personalized assessment and action-planning instrument
designed as a one-time management resource. Use this as a
tool to guide you through developing personalized strategies
for skill improvement in the 12 key time-mastery areas: Attitudes,
Goals, Priorities, Analyzing, Planning, Scheduling, Interruptions,
Meetings, Paperwork, Delegation, Procrastination, and Time
Teamwork.
Personal Listening:
Listening is the primary means of how we take in information.
It is used far more than reading and writing combined. Unfortunately,
it is the least understood method of communication. Poor listening
is often the cause of poor business practices, such as lost
customers, personality conflicts, lost sales, production accidents
and interruptions, low worker morale, and uninformed management.
Become an active, purposeful listener in a wide variety of
situations. This program includes the completion of the Personal
Listening Profile to aid you in discovering the impact of
the five listening approaches (Appreciative, Empathic, Comprehensive,
Discerning, Evaluative) and what each means to you and your
communication style.
Memory Development:
Your brain, is a fascinating and limitless tool designed for
storing and retrieving vast amounts of information. Absolutely
everything you have ever seen or heard is still stored in
your brain just waiting to be accessed at your command. This
program will offer you the methods and techniques to help
you tap into your perfect memory whenever you choose. Learn
how to use mnemonics (memory techniques) such as association,
linking and the peg system to recall numbers, items in a list,
and the exact order of items in a list. You will also explore
the use of mindmapping, imagination and association for activating
your superpower memory "your brain" to make presentations.
The benefits of this workshop are endless. The more your memory
is fed using both imaginative and associative networks to
build up your base of knowledge on any subject, the more you
will be able both to remember and create.
Innovative Team Building:
Building effective teams not only requires an understanding
of behavior, it also requires knowledge of how different people
approach the role of team player. Research shows that individuals
have different approaches to innovation and teamwork. At any
time, individuals may use two or more innovation approaches
when approaching tasks in the innovation process. These different
approaches include: Conceptual, Spontaneous, Normative, and
Methodical. The Innovate with CARE Profile and workshop provides
a personalized interpretation of your approach and innovative
strengths and identifies your most natural role in the innovative
process. The outcome is the ability to recognize these styles
and assign the right person to the right team role based on
their innovative team approach.
Adventures in Attitudes:
Awareness is the first step in changing negative attitudes
to positive ones. It is key to establishing personal responsibility
and accountability in the midst of change. This three-day
workshop is an intensive, but flexible program that deals
with the "whole person" rather than sets of skills or compartments
of knowledge. It is a strategic program designed to help you
understand that how your perceive and respond to events around
you is your choice. This program is delivered in ten units:
Effective Listening, Developing Communication, Attitude Awareness,
Dealing with Emotions, Understanding People, Attitudes of
Personal Empowerment, Creative Problem Solving, Team Building
Strategies, Motivational Power, and Reaching Your Potential.
Each step of the way you will participate in engaging and
stimulating activities and exercises to reinforce the learning
process. You will also complete individual action plans for
each unit so that you can readily apply these newly learned
skills in real time situations.
Dimensions of Leadership:
There is a key distinction between a Leader and a Manager.
Leadership is like magic, no one is certain how it happens,
they just know when it happens. Leadership is about "how"
you do things. Management is about "what" gets done.
This program will open your eyes to the mult-faceted role
of leadership within your organization. You will complete
the Dimensions of Leadership Profile to determine your unique
leadership style and exploer leadership from one to three
points of view: you as leader, another person as leader or
the need for leadership is a particular situation. Leadership
is necessary in any group or enterprise to promote a sense
of empowerment and loyalty among work units. Groups may have
a single leader who is capable of performing several leadership
roles or multiple leaders may appear who each handles different
leadership functions. In this program, we will target the
dimensions of leadership needed by your organization to meet
its challenges. Using the Dimensions of Leadership Profile
we will study four dimensions of leadership: Character, Interaction,
Accomplishment, Analysis and the focus of each. By assessing
your unique leadership style, you will learn to lead effectively
by understanding the dynamics of the leader-follower relationship.
Coping and Stress: One
of the popular misconceptions about stress is that it is always
bad. In and of itself, stress is neither bad nor good. It's
our reaction to stress that creates a positive or negative
result. Stress comes from all aspects of our lives: personal,
work, couple, and family relationships. The Coping and Stress
Profile is used as an assessment tool to help you recognize
how important it is to control stress instead of letting it
control you. Invest in yourself and incorporate positive change
in your life. Unleash the power of coping resources in your
organization through problem-solving, communication, closeness,
and flexibility. This workshop is unique in its focus on the
interconnection and interplay of all four life areas.
Today's Supervisor:
Supervisor's today are feeling the impact of an ever-changing
work environment. Organizations in manufacturing, service
and the public sector are running "leaner and meaner" operations.
A continued-emphasis is being placed on quality and customer
service. Demands for increased productivity are growing stronger
and stronger reinforcing the "do more with less" mentality.
Guiding employees to "achieve better output with less work"
requires the supervisor to transition into the role of coach.
Handing over some of the more traditional roles of supervisor
such as scheduling, monitoring, and correcting to the employees
themselves is what's necessary. This workshop will teach you
how to empower employees to take new responsibility for their
own jobs. You will have the opportunity to examine your own
work situations and put new plans into action as they relate
to communicating, planning, performance issues, team building
and more.
Understanding Yourself & Others:
All human actions are motivated. However, we may incorrectly
assume that some people are unmotivated because we do not
understand what is motivating them. People do things for their
own reasons, not ours. Therefore, you cannot "motivate" someone
else; you can only work to create conditions that will encourage
them to motivate themselves in desirable ways. To understand
another person's behavior, you need to understand what motivates
that individual. This workshop gives you tools that provide
an objective way to do that. You will identify your individual
behavior style by completing the DiSC Personal Profile followed
by exploring techniques for capitalizing on you unique behavioral
strengths. You will increase your appreciation of others who
have different styles, while learning how to anticipate and
minimize potential conflicts with others.
Telephone Skills for the Workplace:
The moment you pick up the telephone, body language disappears
and your tone of voice becomes 86% of what you are communicating.
Your tone of voice communicates almost your entire message,
and it does not take long for your customers to pick up on
your attitude. Learn to demonstrate competency in the telecommunication
skills vital to you and your company's image and reputation.
Refine your telephone etiquette, overcome cultural communication
barriers in telecommunications, and control conversations
with irate or difficult callers.
Discovering Diversity:
Our increasingly diverse society is reflected in growing
workforce diversity. Businesses and corporations, large and
small, seek employees who have knowledge, practical skills,
and a professional commitment to working effectively with
peers, subordinates, and supervisors. Bridge the gap among
your employees by enhancing individual awareness of diversity
in the areas of knowledge, understanding, acceptance, and
behavior. This workshop applies the Discovering Diversity
Profile which is a confidential and effective self-assessment
tool designed primarily for organizations and individuals
interested in developing interpersonal relations. Leading
organizations acknowledge that working successfully with others
who don’t share the same background, beliefs or traditions
is a top priority in the new workplace. Employees need help
assessing their behavior toward people who are different from
themselves and this training program will provide a very personalized
approach to help them do just that.
Technical Writing: In
technical writing, factual information is reported objectively
for readers' practical use. This information is usually specialized
and directed toward a specific group of people. The purpose
of technical writing is to inform and to persuade by providing
facts that help readers answer a question, solve a problem,
make a decision, or perform a task. Whether you are an administrator,
an engineer or a mechanic, this course offers the techniques
for translating raw data into technical terms easily understood
by your reading audience. Learn to assess your primary and
secondary reading audience. Practice preparing comprehensive
proposals, reports, and technical publications, and learn
to define, describe, and explain with the precision and accuracy
necessary for effective decision-making.
Communicating with Hostile Audiences:
The greatest conflicts you will manage will be inside you.
This subject is highly complex in nature because when dealing
with hostile audiences, there can be a wide variation in the
behaviors exhibited by those involved in the interchange.
These variations require flexibility and adaptability on the
part of those attempting to mediate or intervene in an effort
to enhance communication or resolve conflict. This program
is designed to assist you in simplifying the process of intervention
and conflict resolution by recognizing the warning signs and
applying techniques for interacting in a manner that diffuses
anger/hostility and promotes goodwill.
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